摘要
目的 本研究旨在验证“10S”管理法在提高中药房工作效率方面的效果。方法 采用对照试验法,以“10S”管理实施前(2022年1至7月)作为对照组,“10S”管理实施后(2023年1至7月)作为试验组,比较中药房日常用品开支、场所环境、药师药学服务胜任力、调剂工作质量与效率、调剂差错率、患者满意度等内容。结果 在实施“10S”管理后,中药房日常开支减少,场所更整洁有序,药师药学服务胜任力明显提高,调剂工作的质量和效率显著改善,调剂差错率降低,患者的满意度进一步提升。数据显示,中药房工作繁忙阶段调剂时间由(7.77±0.21)min缩减至(6.64±0.27)min,工作繁忙阶段平均发药时间由(32.44±1.32)min缩减至(17.05±2.23)min。结论 “10S”管理法建议在中药房推广应用,以提高中药师工作效率和服务质量。
Objective To verify the effectiveness of the "10S" management method in improving the efficiency of the traditional Chinese medicine pharmacy.Methods A controlled experiment was conducted to compare the expenditure on daily supplies,the environment of the place,the pharmacists' competence in pharmacy services,the quality and efficiency of the dispensing work,the error rate of dispensing,and the patients'satisfaction to the traditional Chinese medicine pharmacy,using the period before the implementation of the "10S" management(January to July 2022) as the control group and the period a?ter the implementation of the "10S" management(January to July 2023) as the experimental group.Results After the implementation of the "10S" management,the daily expenditure of the Chinese medicine pharmacy was reduced,the place was tidy and orderly,the pharmacists'competence in pharmacy services was significantly improved,the quality and efficiency of the dispensing work were significantly improved,the dispensing error rate was reduced,and the patients'satisfaction was further enhanced.The data showed that the dispensing time of the Chinese medicine pharmacy was reduced from(7.77±0.21) min to(6.64±0.27) min during the busy phase,and the average dispensing time was reduced from(32.44±1.32) min to(17.05±2.23) min during the busy phase.Conclusion The "10S" management method is recommended to be promoted in traditional Chinese medicine pharmacies to improve the efficiency and service quality of Chinese pharmacists.
作者
钟运香
袁娇
曹丽凤
梁勇
周彩珍
赖柳嫦
ZHONG Yunxiang;YUAN Jiao;CAO Lifeng;LIANG Yong;ZHOU Caizhen;LAI Liuchang(Department of Pharmacy,Dongguan Binhaiwan Central Hospital,Humen 523000,Guangdong Province,China)
出处
《中国药师》
CAS
2024年第5期855-863,共9页
China Pharmacist
基金
东莞市社会发展科技项目(20231800937202)。
关键词
“10S”管理
中药房
调剂
日常用品开支
场所环境
药学服务胜任力
药品调剂质量
药品调剂差错率
药品调剂效率
患者满意度
"10S"management
Traditional Chinese medicine pharmacy
Medicine dispensing
Expenditure on daily supplies
Environment of the place
Competence in pharmacy services
Quality of drug dispensing
Error rate of drug dispensing
Efficiency of drug dispensing
Patients’satisfaction
