摘要
目的通过PDCA循环提高医院新员工的岗前培训效果。方法在计划阶段寻找总结岗前培训效果不佳的原因;在执行阶段探索落实各项改进措施;在检查阶段运用柯氏四级评估模型,从反应层、学习层、行为层和结果层四个层面测量岗前培训效果;在处理阶段将成功经验形成方案予以固定化,并寻求进一步的改进。结果岗前培训效果不佳的因素主要有管理因素、方法因素、环境因素和新员工个人因素。实施PDCA循环后,岗前培训效果呈现整体提升趋势,整体效果满意度为82.35%,新员工对培训课程知识的掌握程度较好,能够在日常工作中改善医疗行为,由新员工个人因素导致的医疗不良事件发生率呈现下降趋势。结论PDCA循环法可切实提高新员工岗前培训效果,同时提升科室人员运用科学管理工具的水平。
Objective To enhance the effectiveness of pre-service training for new hospital employees using the PDCA cycle.Methods During the training planning phase,reasons of poor outcomes in previous trainings for new hospital empolyees were identified to propose measures for improvement.During the training,the measures were implemented.During the inspection over the training,Kirkpatrick’s Four-Level Evaluation Model was used to measure the effectiveness of pre-service training from four aspects:reaction,learning,behavior,and outcome.During the improvement phase,the successful experience were formalized into a plan for further improvement.Results The main factors contributing to the poorer effectiveness of pre-service training included serveral factors:management,training method,training settings,and personal traits.After pre-service training,the overall effectiveness tended to improve,with an overall satisfaction rate of 82.35%.The mastery of course-related knowledge was improved.The care-giving behaviors were improved in daily medical practice.The medical malpractice rate among the new employees was decreased.Conclusion The PDCA cycle can effectively enhance the effectiveness of pre-service training for new employees and promote the level of scientific management tool usage within department personnel.
作者
李亚运
杭蕾
LI Yayun;HANG Lei(Wujin Hospital,Jiangsu University,Wujin Clinical College,Xuzhou Medical University,Changzhou 213017,China;Wujin District Maternal and Child Health and Family Planning Service Center,Changzhou 213164,China)
出处
《现代医院》
2025年第2期326-328,共3页
Modern Hospitals
基金
江苏省医院协会医院管理创新课题(JSYGY-3-2021-PJ9,JSYGY-3-2021-95,JSYGY-3-2024-545)。
关键词
PDCA循环
岗前培训
效果
PDCA cycle
Pre-job training
Effectiveness
