摘要
绩效积分管理是客户服务的思想与人力资源管理相结合的产物。高校图书馆应重点加强服务作风积分与科研能力积分建设,采取多样化的积分奖励形式,推行公开、公正的绩效考核,实施好过程管理、人性化管理,使图书馆获得持续改进的动态循环。
Performance point management is the combination between customer service thoughts and human resources management. The university library should focus on strengthening the construction of service style point, scientific research ability point and adopt diversiform point awards to push forward the open and fair performance evaluation. That do so good to the procedure management and humanized management that libraries can get persistently improving dynamic circle.
出处
《图书情报工作》
CSSCI
北大核心
2010年第5期90-93,共4页
Library and Information Service
关键词
图书馆
人力资源
绩效评价
过程管理
point management human resources performance evaluation procedure management
