摘要
目的探讨优化细节管理在门诊管理工作中的应用。方法通过回顾性资料分析,运用优化细节管理的方法进行细节改进,并对实施优化细节管理前后门诊各项评价指标的变化情况进行比较。结果实施优化细节管理后,门诊就医患者数、医疗质量考评分、工作效率、患者对医疗服务满意率均较实施前有明显提高,患者投诉例数明显下降,差异有统计学意义(P<0.05)。结论采用优化细节管理后,能有效缩短就诊时间,高效、便捷地满足门诊就医患者的需求,提高患者满意率,提升门诊医疗质量及医疗服务水平。
Objective The measures were discussed to optimize defined management in the outpatient Methods Retrospective analysis was used to compares the changes of evaluation indices before and after the implementation of optimization defined management. Results After the implementation of the optimization defined management, the indices as outpatient person - time, medical quality, work efficiency, satisfaction degree of patients were improved obviously, the number of cases of patient complaints decreased significantly, the difference was statistically significant （P 〈 0.05）. Conclusion The application of optimization defined management can effectively shorten the treatment time, improve work efficiency and service convenient to meet the demands of patients.
出处
《解放军医院管理杂志》
2014年第4期388-389,400,共3页
Hospital Administration Journal of Chinese People's Liberation Army
关键词
门诊管理
流程优化
细节管理
outpatient management
optimization service process
defined management
