3MARCH J G, SIMON H A. Organizations [M]. New York: Wiley, 1958.
4PRICE J L. Reflections on the Determinants of Volun- tary Turnover [J]. Journal of International Man Pow- er. 2001, 22(7) :600-624.
5AIKEN L H, Clarke S P, SLOANE D M, et al. Hos- pital Nurse Staffing and Patient Mortality Nurse Burn- out, and Job Dissatisfaction [J]. Journal of the American Medical Association. 2002, 288(16) :1987-1993.
6SELYE H. Stress without Distress [M]. New York: New American Library, 1975.
7HART R P, CARLSON R E, EADIE W E. Attitudes toward Communication and the Assessment of the Rhetorical sensitivity [J]. Communicative Mono-graPhs. 1980(47):1-22.
8DURAN R L. Communicative Adaptability: A meas- ure of Social Communicative Competenee[J]. Com- munication Quarterly. 1983(31):320-326.
9SPANO S J. Asessing Communication Competence: The Development of a Self Report Measure of Com- munication flexibility [J]. Journal of Communication Studies. 1992(10) :99-108.
10KATHLEEN K R. Interpersonal Communication Where Minds meet[M]. Wadsworth Publishing Company Bel- mont, California. A Division of Wadsworth Inc. 1987.