摘要
为了评价北京市方庄第一医院的社区卫生服务,用全科医疗服务模式为导向的调查问卷,于1995年和1999年对该院的门诊病人进行了两次内容相似的满意度调查。结果显示,由于全科医学模式的引入,该院的总体病人满意度,在几年内获得大幅度提高;自费患者对服务内容和质量的期望明显高于他人付费者。而调查者为建立一套全面、灵敏而特异的病人满意度指标体系的努力,亦取得了初步的效果。
Satisfaction questionnaire with similar contents on general practice (GP) service model,done in 1995 and 1999 at Fangzhuang First Hospital in Beijing showed: satisfaction degree on the part of ordinary patients was markedly raised over the, several years since the adoption of GP service model; the expectations on service contents and quality were evidently higher in patients using their own expense than in patients at a third party payment; also, the investigators attained initial success in their efforts to work out a set of comprehensive, sensitive, specific indicators of satisfaction degree on the part of service clients.
出处
《中国医院管理》
2000年第8期29-31,共3页
Chinese Hospital Management
关键词
社区卫生服务
全科医疗模式
病人满意度
community health service, GP service model , patient satisfaction
