摘要
探讨虚拟参考咨询服务进行质量评估与效益评估的意义,介绍国内外虚拟咨询服务质量评估与效益评估的现状,着重论述两种比较成型的质量评估标准,即VRD数字参考服务质量标准、美国佛罗里达州立研究所与雪城大学信息研究所的数字参考服务质量评估草案:数字参考服务评估的统计、指标与质量标准。在此基础上,以北京大学图书馆的虚拟参考咨询服务为案例,对此项服务的质量与效益进行评估。
This paper discusses the significance of quality evaluation on virtual reference service, and introduces the current status on quality evaluation of the service. Then it introduces two important quality evaluation standards： the one is the VRD digital reference service＇s quality evaluation standard, the other is ‘statistics, measures, and quality standards for assessing digital reference library services＇ , which is a project by Florida State University and Syracuse University. At last, taking Peking University Library as an example, this paper mainly analyzes quality evaluation standards on virtual reference service.
出处
《图书情报工作》
CSSCI
北大核心
2005年第8期121-123,139,共4页
Library and Information Service
关键词
虚拟参考咨询
质量评估
效益评估
virtual reference quality evaluation result evaluation
