摘要
目的 :分类研究不同病情出院患者对医院评价的关注重点 ,从而有针对性地提出建议。方法 :对 3所三级甲等医院2 0 0 1年至 2 0 0 3年间当年出院病人满意度调查问卷 5 71份进行研究 ,运用Excel2 0 0 0软件进行统计分析。结果 :病情危重程度不同的患者 ,对于医院提供的服务所关注的重点不同。结论 :医院应当强化以人为本的服务理念 ,改进医患关系 ;遵循以“病人为中心”的原则 ,改善就医条件 ;构建诚信服务的价值观 ,提升医院价值。
Objective: Analyze satisfaction rate of patients by case variety, investigate the attention of patients leaving hospital on hospital by classification and give pertinent suggestion. Methods: Investigate 571 questionnaires on patients' satisfaction rate in 3 grade A hospital from year 2001 to 2003, and analyze with Excel 2000. Results: Different patients in severity cares for different services afforded by hospital. Conclusion: Hospital should enforcing idea of in people foremost in service to improve relation between doctors and patients, keep to principle of patient center to improve condition of treatment, building value of honesty service to raise value of hospital.
出处
《解放军医院管理杂志》
2004年第1期41-42,共2页
Hospital Administration Journal of Chinese People's Liberation Army
