摘要
实时咨询软件的评价标准是功能完备、使用方便和售后服务。主要功能包括文字交谈、网页发送、同步浏览、咨询日志管理和提问转发。文章重点评价了LSSI公司的VRT软件和OCLC的QuestionPoint,建议国内开发标准实时咨询软件和合作咨询网管理软件。
This paper discusses the evaluation criteria of real-time reference software such as the functions, user friendliness and support services. It summarizes the most important features of real-time reference software as text chatting, web page pushing, co-browsing, transcript management and question routing. The LSSI's VRT and OCLC's Question Point are evaluated based on the above evaluation criteria.
出处
《大学图书馆学报》
CSSCI
北大核心
2003年第1期37-40,共4页
Journal of Academic Libraries
