摘要
综述病人旅程地图的定义、内容、构建步骤和方法及旅程地图在病人体验和护理服务质量中的相关应用和研究进展,总结其优点、局限性和应用前景,旨在为病人旅程地图的相关临床应用提供理论指导,改善病人的就医体验,推动护理服务质量的持续提升。
This article reviewed the definition,content,construction steps,and methods of patient journey mapping,as well as related applications and research progress in patient experience and nursing service quality.It summarized the advantages,limitations,and application prospects of patient journey mapping.The aim was to provide theoretical guidance for their clinical applications,to improve patients'medical experience,and to promote the continuous improvement of nursing service quality.
作者
苏炫
成巧梅
张雨
王珂心
王语
肖梦伟
李晓婉
李楠楠
SU Xuan;CHENG Qiaomei;ZHANG Yu;WANG Kexin;WANG Yu;XIAO Mengwei;LI Xiaowan;LI Nannan(School of Nursing and Health,Henan University,Henan 475004 China;Henan Provincial People's Hospital;Henan Provincial Chest Hospital)
出处
《护理研究》
北大核心
2025年第15期2645-2650,共6页
Chinese Nursing Research
基金
河南省二〇二三年科技发展计划,编号:232102310047。
关键词
病人旅程地图
病人体验
护理
服务质量
应用
综述
patient journey mapping
patient experience
nursing
quality of services
application
review
