摘要
随着提升患者体验与改善就医感受成为医疗模式改革的重点目标,患者体验逐渐引导着未来医疗的发展方向,并主导着患者管理的模式。患者旅程地图作为一种以患者为中心的可视化患者体验工具,近年来被广泛用于患者管理领域。回顾了患者旅程地图的定义、构建方法及其在国内外患者管理领域中的应用进展与现存的问题,并进行前景展望,以推动更多医务人员应用患者旅程地图洞察患者需求、优化患者体验、聚力患者管理。
As the improvement of patient experience and medical experience has become the key goal of medical model reform,patient experience has gradually guided the development direction of future medical treatment and dominated the model of patient management.Patient journey mapping,as a patient-centered tool for visualizing patient experience,has been widely used in patient management in recent years.It will introduce the definition,construction method,application progress,problems,and prospects of patient journey mapping in the field of patient management at home and abroad to encourage more medical staff to use patient journey mapping to gain insight into patient needs,optimize patient experience and gather strength in patient management.
作者
宗旭倩
吴傅蕾
黄青梅
杨瑒
袁长蓉
Zong Xuqian;Wu Fulei;Huang Qingmei(School of Nursing,Fudan University,Shanghai,200032,China)
出处
《中国医院管理》
北大核心
2024年第4期61-65,共5页
Chinese Hospital Management
基金
国家自然科学基金面上项目(72374048)。
关键词
患者体验
患者旅程地图
患者管理
patient experience
patient journey mapping
patient management
