摘要
基于对B市K街道“接诉即办”工作中554件诉求的数据分析,发现“接诉即办”受诉中程序空转现象频发,受诉机制对诉求件异质的个体性回应能力较弱,“接诉即办”成为诉求人滥用权利之“工具”趋势明显。对“接诉即办”受诉中的诉办关系要素化,可提炼出连接、频率、响应、动力四个基本要素。未来应从诉办关系的基本要素入手,对现实痛点逐一攻破。依据连接要素对诉求件的受理实现程序分流;针对频率要素增设对权利滥用的惩戒机制;通过诉求的分级管理调节响应要素;完善考核制度优化动力要素,综合提升“接诉即办”的诉求承载力,促进基层治理的长效化、精准化、规范化。
Based on the data analysis of 554 appeals in the“handling complaints”work in K Street,B City,it was found that the“handling complaints”procedure idle phenomenon occurs frequently during the complaint,and the complaint mechanism has weak individual response ability to the heterogeneous appeal parts,and“handling complaints”has become a“tool”for the appealers to abuse their rights.The four basic elements of connection,frequency,response and power can be extracted from the litigation-office relationship in the facilification of the litigation-office relationship.In the future,we should start from the basic elements of the complaint-handling relationship,and break down the practical pain points one by one.According to the connecting element,the acceptance process of appeal items is divided into different stages;a punishment mechanism for abuse of rights is added for frequency elements;response elements are adjusted through the hierarchical management of appeals;the assessment system is improved to optimize the driving force elements,comprehensively improve the demand carrying capacity of“handling complaints immediately”,and promote the long-term,precise and standardized grass-roots governance.
作者
陈磊
郑淼
CHEN Lei;ZHENG Miao(Law School,Capital University of Economics and Business,Beijing 100070,China)
出处
《陕西行政学院学报》
2025年第2期12-19,共8页
Journal of Shaanxi Academy of Governance
基金
北京市社科基金重点项目“接诉即办改革中的社会治理共同体研究”(23FXA001)
首都经济贸易大学2024年研究生扎根实践工程项目“‘敏捷治理’在接诉即办跨区域纠纷解决中的实现路径——以丰台区看丹街道为例”(22023100005)。
关键词
接诉即办
权利滥用
诉求异质性
诉办关系要素化
诉求实现成本
handle the complaints immediately
abuse of rights
complaint heterogeneity
elementalization of the complaint-handling relationship
complaint realization costs
