摘要
基于2009-2022年制造业A股上市公司数据,以客户关系稳定为切入点,探索服务型制造对供应链韧性的影响。结果发现,服务型制造有利于提升供应链韧性,而降低信息不对称、增大产品的差异化和赢得客户信任是重要影响机制。异质性分析表明,服务型制造对供应链韧性的提升效应在环境高不确定性、专精特新企业和企业融资约束程度低的企业中更为显著。服务型制造结构解析发现,相比提供产品相关的服务型制造,提供顾客支持的服务型制造更能提升供应链韧性。
This paper takes A-share listed manufacturing companies from 2009 to 2022 as samples,using the stability of customer relationships as a starting point to explore the influence of service-oriented manufacturing on supply chain resilience.Results reveal that service-oriented manufacturing significantly improves the stability of customer relationships,thereby contributing to the enhancement of supply chain resilience.Mechanism tests indicate that service-oriented manufacturing can reduce information asymmetry,enhancing product differentiation,and gaining customer trust.These factors collectively drive the improvement of supply chain resilience.Structural analysis of service-oriented manufacturing reveals that,compared to manufacturing providing product-related services,service-oriented manufacturing offering customer support is more effective in enhancing supply chain resilience.Heterogeneity analysis demonstrates that the positive impact of service-oriented manufacturing on supply chain resilience is more pronounced in companies with high environmental uncertainty,specialized,refined,and innovative enterprises,low levels of corporate financing constraints.
作者
张志彬
欧玲
ZHANG Zhibin;OU Ling(School of Business/Research Base of Strategic Emerging Industries in Hunan Province,Hunan University of Science and Technology,Xiangtan 411201,China)
出处
《湖南科技大学学报（社会科学版）》
CSSCI
北大核心
2024年第4期63-72,共10页
Journal of Hunan University of Science and Technology(Social Science Edition)
基金
国家社科基金一般项目(21BJL111)
湖南省社会科学基金一般项目(23YBA134)
湖南省研究生科研创新项目(CX20231023)。
关键词
服务型制造
客户关系稳定
供应链韧性
产业融合
service-oriented manufacturing
stable customer relationship
supply chain resilience
industrial convergence
