摘要
目的 探索医疗行业医技检查资源在多家医联体医院共享预约的模式,提高医技检查资源的利用效率,提升患者满意度,推动医联体医院智慧服务的有效落地。方法 分析医技检查预约的业务流程,并根据医联体医院的实际业务特点,以统一医技预约平台为中心组织调配各医院的检查预约资源。通过大数据统一服务平台实现医联体医院之间的业务协同和医技检查资源在医联体间的共享调度。结果 医联体统一医技预约平台的建设和使用,实现了医联体医院检查资源的共享和利用,方便了患者在预约检查时跨医院选择适合自己的检查资源,进一步提升了患者满意度。结论 统一医技预约平台将医联体预约检查资源统一管理,既可有效提升医技检查资源的利用效率,也扩展了患者自主选择医技检查预约的有效范围,同时提升患者满意度及促进医院智慧服务的建设。
Objective To explore the model of sharing appointments between medical inspection resources in medical alliance hospitals in the medical profession, in order to improve the utilization efficiency of medical inspection resources and patient satisfaction, and to promote the effective implementation of intelligent services in medical alliance hospitals. Methods By analyzing the medical process of medical inspection appointments, and organizing the inspection appointment resources of each hospital according to the actual business characteristics of each hospital of the medical alliance by the unified medical inspection appointment platform. Through the unified big data platform, the business collaboration between the medical alliance hospitals and the sharing and scheduling of medical inspection resources among the hospitals of the medical alliance are realized. Results The construction and use of the medical alliance unified inspection platform has realized the sharing and utilization of inspection resources between hospitals in the medical alliance, which is convenient for patients to choose their own inspection resources across hospitals when making an appointment for inspection, and further improves patient satisfaction. Conclusion The unified medical appointment platform unifies the management of the medical alliance’s appointment examination resources, which can not only effectively improve the utilization efficiency of medical inspection appointment resources, but also expand the effective scope of patients’ choice of medical inspection appointments, and at the same time improve patient satisfaction and promote the construction of hospital intelligent services.
作者
申文武
郑涛
高原
SHEN Wenwu;ZHENG Tao;GAO Yuan(Party Committee Office,West China Hospital,Sichuan University,Chengdu 610041,P.R.China;Information Center,West China Hospital,Sichuan University,Chengdu 610041,P.R.China)
出处
《中国循证医学杂志》
CSCD
北大核心
2022年第10期1189-1195,共7页
Chinese Journal of Evidence-based Medicine
基金
四川省科技厅项目(编号:2022YFG0232)。
关键词
医联体
医技检查
资源管理
检查预约
智慧服务
资源共享调度
Medical alliance
Medical inspection
Resource management
Inspection appointment
Intelligent service
Resource sharing scheduling
