摘要
作者就医疗服务质量评价进行分类阐述 :①疗效与副作用 ;②生存质量 ;③质量调整生存年 ;④成本效果比 ;⑤医疗措施的适宜性 ;⑥病人满意度。随后就从抓行业作风等来保障医疗服务质量进行了分述。一是认真落实各项纠风措施 ;二是保持医院信息的真实可靠 ;三是落实以病人为中心的理念 ;四是服务质量与行业作风同步评价 ;五是形成行风建设与质量评价的良性机制。
The authors first expound by classification the evaluation of the quality of medical service: ①curative effects and side effects; ②quality of existence; ③quality adjusted years of existence; ④cost effectiveness; ⑤appropriateness of treatment measures; ⑥satisfaction of patients. Then they discuss from the perspective of emphasizing trade style ways to guarantee the quality of medical service. These include earnestly implementing various style rectifying measures; ensuring the genuineness and reliability of hospital information; putting into effect the idea of patient oriented service; conducting synchronous evaluation of service quality and trade style; and establishing a sound mechanism for the improvement of trade style and quality evaluation.
出处
《中华医院管理杂志》
2002年第10期630-632,共3页
Chinese Journal of Hospital Administration
