摘要
目的:调查医务人员心理资本、医患关系和情绪劳动的状况,探讨三者之间的关系。方法:采用心理资本量表、医患关系量表和情绪劳动量表对北京市2所三级甲等医院400名医务人员进行调查。结果:医务人员心理资本总分为124.79±23.75分,医患关系总分为48.16±9.59分,情绪劳动总分为46.94±6.75分;医务人员心理资本与医患关系及情绪劳动均显著正相关(P<0.01),心理资本在医患关系与情绪劳动之间起到部分中介作用。结论:管理者应重视提高医务人员的心理资本水平,加强情绪管理,以利于建立医务人员与患者之间的信任关系。
Objectives：To explore the correlation of psychological capital, doctor-patient relation and emotional labor among medical staff. Methods： A total of 400 medical staff in 2 top tertiary hospitals tested with psychological capital scale, the doctor-patient relationship scale and emotional labor questionnaire. Results： The score of psychological capital, doctor-patient relationship, and emotional labor were （124.79±23.75） , （48.16±9.59） , （46.94±6.75） respectively. The score of psychological capital was significantly positive correlated with the scores of the doctor-patient relationship and emotional labor（P〈0.01 ）, and psychological capital played an intermediary role between the doctor-patient relationship and emotional labor. Conclusions： Administrators should give great consideration on improving medical staff psychological capital, strengthened emotional management, in order to establish the trust relationship between medical staff and patients.
出处
《中国医院》
2017年第5期31-33,共3页
Chinese Hospitals
关键词
心理资本
医患关系
情绪劳动
psychological capital, doctor-patient relationship, emotional labor
