摘要
目的探讨分析品管圈(QCC)活动在提升医院一线员工质量持续改进参与度的效果。方法随机选取江门市人民医院6类36个单元医务人员为研究对象,通过开展问卷调查探讨QCC活动在医院开展前后医院管理状况的变化,基线员工执行管理制度情况及对质量持续性改进主动性情况。结果 QCC活动开展前后基线员工对医院管理制度知晓情况发放调查问卷共360份,回收有效360份。活动后员工对管理制度知晓及执行调查表得分(91.1±2.4)分,明显高于活动前(67.3±1.1)分,差异有统计学意义(P<0.05)。QCC活动开展前,员工对医院管理满意率为77.77%,QCC活动开展后,员工对医院管理满意率为93.33%,两者相比差异有统计学意义(P<0.05)。员工在质量管理的参与中,绩效管理、信息及组织结构占前三位,比重远远高于其他因素。结论 QCC活动在医疗质量管理中的应用不仅显著提高医院管理质量,还能调动医院员工主动参与管理的意识,提高了工作积极性。
Objective To explore the application of quality control circle（QCC） in continuous improvement of medical quality and involvement by front line staffs. Methods Medical workers in 36 units from 6 broad heading were randomly selected as study objects. The hospital management situation and continuous improvement of medical quality before and after the implement of QCC activity were surveyed by questionnaire. Results The 360 questionnaire were recycled. The questionnaire scores about staff’s awareness and executing power of management system before QCC was（67.3 ±1.1）, while the score after QCC was（91.1±2.4）. The later was significantly higher（P〈0.05）. Staff’s satisfaction to hospital management was 77.77% before QCC, while the satisfaction rate was 93.33% after QCC. It was significant difference（P 〈0.05）. Involvement into performance management, information and organization structure were most active. Conclusion The QCC application to the hospital management quality control, can improve management quality by mobilizing the hospital staff to participate in the management consciousness and improving staffs’ enthusiasm.
出处
《中国城乡企业卫生》
2016年第12期11-13,共3页
Chinese Journal of Urban and Rural Enterprise Hygiene
基金
基金项目:广东省江门市科技局(2014020)
关键词
品管圈
基线员工
质量持续改进
Quality control cycle
Front line staff
Continuous improvement of quality
