摘要
为深入贯彻"尊重患者的生命价值,满足患者的个性需要"的人文服务理念,着力推进人文医院建设发展,客服中心做好、做精诊前、诊中、诊后"三维一体"人文服务,使患者不仅在住院时,而且在住院前、出院后,都能得到人性化的健康服务,以不断满足患者的个性化需求,持续提升患者对医院的满意度,促进医院可持续发展。
To in-depth implement ‘respect patients of life value, meet patients of personality need ’ of Humanities service concept and advance Humanities hospital construction development, customer service center do the ‘Three dimensional in-tegratio’ Humanities service well in the entire diagnostic process, makes patients can get personalized health service throughout the treatment process, which can constantly meet patients of personalized needs, continued upgrade satisfaction degrees of patients on hospital, promote sustainable development of hospital.
出处
《中国卫生产业》
2015年第24期49-51,共3页
China Health Industry
关键词
三维一体
人文服务
人文医院
Three Dimensional Integration
Humanities Service
Humanistic Hospital
