摘要
作者对医疗服务信息公示制度的内容作了概述 ,认为实行医疗服务信息公示制度是大势所趋 ,并将受到广大群众及政府的欢迎和支持。医疗服务信息公示制度对医院将产生较大的影响 :使病人就医流向进一步发生变化 ,促进医院之间的公平竞争 ,增加医院及医生的压力。为此 ,医院应采取相应的对策 :①以病人为中心 ,树立优质服务的意识 ;②加快进行内部机制改革 ,提供优质、高效、低耗的医疗服务 ;③加强质量管理 ,提高医疗服务质量 ;④加强医院内部信息及数据的统计、分析 ;⑤建立降低医疗风险的有效机制 ,保护医务人员的工作积极性 ;⑥加强医院的宣传工作 ,树立良好的社会形象。
The authors first outlined the contents of the public notification system of medical service information, arguing that implementation of the system was an irresistible trend and would be welcomed and supported by the general public and the government. The authors held that the system would produce a fairly great impact on hospitals, resulting in further changes in the flow direction of patients seeking medical service, promoting fair competitions among hospitals, and increasing the pressure on hospitals and doctors. For this reason, hospitals must adopt necessary corresponding measures: ①orienting medical service towards the needs of patients and enhancing the sense of excellent service delivery; ②speeding up reform in internal mechanisms and providing quality, efficient and low consumption medical service; ③enforcing quality control and improving the quality of medical service; ④bettering the statistical analysis of information within hospitals; ⑤setting up an effective mechanism for lowering medical risks and protecting the work enthusiasm of the medical personnel; ⑥strengthening publicity so as to create a good social image of the hospital.
出处
《中华医院管理杂志》
2002年第3期183-184,共2页
Chinese Journal of Hospital Administration
