摘要
目的评价社区卫生服务中心、服务站就诊患者需求及满意度状况,促进社区卫生的服务能力及服务质量进一步提高。方法采用调查表方式对沈阳市和平区、皇姑区和铁西区社区卫生服务中心、服务站患者进行调查,并采用适当的统计分析方法对收集的资料进行统计分析。结果沈阳市部分地区社区卫生服务状况得到了患者的较高认可,总体满意度为86%,对总体满意度起主要影响的因素有:医护人员工作态度、设备配置、病情分析解释、诊疗环境、家庭出诊、医疗费用、药品种类、医疗水平和等候时间等。结论沈阳市部分地区社区卫生服务患者满意度较高,今后要在不断完善和规范服务功能的基础上,更好地为百姓的健康服务,进一步提高患者对社区卫生服务的满意度。
Objective To evaluate patients＇ demands and satisfaction with community health service centers and service stations so as to further promote the ability and quality of community health service.Methods Questionnaire surveys were conducted among patients from community health service centers and service stations in Heping District,Huanggu District and Tiexi District.And the survey data were analyzed with statistical methods.Results Community health service of the above-mentioned districts received much recognition,with the patients＇ overall acceptance of 86%.The main factors influencing the total satisfaction were as follows：medical professionals＇ working attitude,facilities,analysis and explanation of illness,medical environment,family treatment,medical expense,types of medications,levels of medical care,waiting time,etc.Conclusions We find a higher satisfaction towards community health service in the above-mentioned districts of Shenyang City,yet we still need to further improve the service by continuously completing and standardizing its function.
出处
《实用预防医学》
CAS
2014年第4期395-397,共3页
Practical Preventive Medicine
基金
辽宁省教育厅科研项目立项课题(编号:w2010437)
关键词
社区卫生服务
患者满意度
影响因素
调查分析
Community health service
Patients＇ satisfaction
Influencing factors
Investigation and analysis
