摘要
以药学人员的服务态度、工作状态和合理用药等为依据,分析医院药房进行药学服务时出现的纠纷问题并提出相应的预防措施,以开展优质药学服务,提升医院药房业务水平。在药学服务过程中,减少工作失误、避免不合理用药和提高服务态度,可以明显改善医患关系。药学人员必须具有"以患者为中心"的服务理念,才能保障用药安全和患者的就医质量,同时得到患者的认可和避免发生医疗纠纷。
In order to carry out the quality pharmacy care and improve the business level of hospital pharmacy,the disputes of pharmacy services in hospital pharmacy were analyzed and we puts forward the corresponding preventive measures according to service attitude of pharmacy staff,work state and rational drug use.Reducing the mistakes in the work,avoiding the irrational drug use and improving service attitude can significantly improve the doctor-patient relationship in the pharmacy service process.Pharmacists must have the service concept of ＂take the patient as the center＂ to guarantee drug usesafety and medical quality of patients while pharmacists was accepted by patients to avoid the occurrence of medical disputes.
出处
《中国当代医药》
2013年第21期164-165,共2页
China Modern Medicine
关键词
医院药房
药学服务
医疗纠纷
预防措施
Hospital pharmacy
Pharmacy services
Medical disputes
Preventive measures
