摘要
本文选取江苏省利港电厂作为研究对象,从ITIL方法论角度对利港电厂的IT服务管理现状进行分析。分析后得出:利港电厂IT服务管理还处于初期建设阶段,并没有完善的IT服务管理流程,ITIL方法还没有在利港电厂深化应用,电厂的服务台没有建立,IT部门扮演着救火队的角色,配置管理、变更管理需要完善实施。结合利港电厂"十二五"期间的发展规划,提出利港电厂建立以业务为中心、以流程为导向的IT服务管理。
The paper chooses LiGang power plant in Jiangsu province as research object,and analyses current situation of IT service management in LiGang generating station in the eyes of ITIL methodology.We can get from the analysis that IT service management of LiGang generating plant is still in the initial stage of construction and has no thorough IT service management flow and LiGang electric power plant has not deepened application on ITIL method,which doesn＇t not found service desk.IT department plays a role as fire brigade and configuration management and change management needs complete implementation.Combining with the development planning of LiGang power plant during the Twelfth Five-Year Guideline,the author proposes that LiGang generating plant establish IT service management which takes business as the center and process as the guidance.
出处
《科技广场》
2012年第8期253-256,共4页
Science Mosaic
