摘要
以JCI理念为指引，在门急诊开展以“温馨、安全、无痛”为3大主题的“优质护理实践区”活动，深化护理服务内涵，同时运用PDCA方法实现持续改进，提高护理质量，降低不安全事件发生率，从而提高患者满意度，提升护理人员整体形象，促进护患关系和谐。
Based on JCI standard, conduct nursing practice area activities themed as the＂ Warmness, Safe and Painless＂ in the emergency department and outpatient department, deepen the connotation of nursing service. Use PDCA to achieve improvement simultaneously. In all these ways,we improved nursing quality, decreased sentinel event and increased satisfactory rate of the patients, enhance the nursing staff ＇s overall image, promote harmonious relations between nurses and patients.
出处
《中华医院管理杂志》
北大核心
2012年第1期60-62,共3页
Chinese Journal of Hospital Administration
关键词
门急诊
护理管理
优质护理
Outpatient department and emergency
Nursing management
High-quality nursing care
