摘要
随着网络业务的迅速普及,各种宽带接入用户的数量日益增长,使得电信运营商迫切需要开发相关的预处理系统,有效提高前台业务系统的响应速度、处理能力与服务质量,以提高客户满意度。由于预处理系统需要整合多个前后台业务系统的功能,从而需要在各种异构系统中实现跨平台通信。WebService是一种通用模型,可以在任何支持网络通信的平台上运行。本文分析基于WebService的CRM接口,介绍其具体设计与实现方案。
With the rapid popularization of network services, the number of broadband access users increasingly diverse, Therefore, telecom operators urgent need to develop pretreatment systems in order to increase the response speed of foreground business system, and improve the processing capacity, service quality and the customer satisfaction. As the pretreatment systems need to integrate multiple business systems＇ functions, it must achieve cross-platform communication between varieties of heterogeneous systems. For WebService is a common model that can run at any operating platforms that supporting network communication. Based on WebService, this paper analyzes the Customer Relationship Management （CRM） interface, meanwhile introduces the method of design and realization.
出处
《计算机与现代化》
2010年第8期95-97,共3页
Computer and Modernization
