摘要
目的:开展军队伤病员满意率调查,不断提高对军队人员医疗保障质量和服务水平。方法:2006年两所三级甲等综合性医院1月1日至3月31日所有出院患者中检索出军队伤病员发放问卷调查表,并回收统计分析。结果:伤病员对“医师”、“护士”和“医疗质量”、“医德医风”的满意率较高,对“后勤保障”、“就诊便捷”、“军人优先”的满意率较低。讨论:要加强组织领导,提高为军队伤病员服务的自觉性;要改善医疗和后勤保障设施,优化就医环境;要发挥技术优势,提升综合服务质量。
Objective： With investigation on satisfaction degree of the sick and wounded, we could improve medical support quality and service lever. Methods： The sick and wounded in two comprehensive hospitals were investigated from January 1 to March 31 in 2006. Results ： The satisfaction degree of doctor, nurse, medical quality, medial morals were high, and that of logistical support, conveniency of seeing doctor and soldier priority were low. Discussion： We should improve service consciousness, optimize hospital environment, and improve service quality.
出处
《解放军医院管理杂志》
2007年第4期243-244,共2页
Hospital Administration Journal of Chinese People's Liberation Army
关键词
军队伤病员
医疗保障
满意率
调查
the sick and wounded
medical support
satisfaction degree
investigation
