期刊文献+

消费体验理论评述 被引量:25

Literature Review of Consumption Experience
在线阅读 下载PDF
导出
摘要 消费体验已成为消费行为学研究的前沿问题,消费体验研究集中于六大主题:体验型消费与功能型消费的区分、消费体验的维度构成、消费体验的管理理论、消费体验的管理执行工具、消费体验整合理论、消费体验实证。文章对消费体验进行总结与评述,指出消费体验研究未来的发展方向。 Consumption experience has become a frontier question in the consumer behavior research. It concentrates on six topics as follows: experiential consumption and functional consumption discrimination, consumption experience dimension constitution, consumption experience management model, consumption expense experience management execution tool, consumption experience conformity theory, and consumption experience empirical studies. At the end of the paper, the author summarizes and comments on the consumption experience and points out the future development.
作者 晏国祥
出处 《财贸研究》 北大核心 2006年第6期101-109,共9页 Finance and Trade Research
基金 湖南省教育厅2006年度优秀青年基金项目<中国人炫耀性消费行为模型与实证研究>(项目编号:06B051)资助 湖南省哲学社会科学成果评审委员会<体验型消费中的顾客价值理论研究>(项目编号:0608040C)资助
关键词 消费体验 体验型消费 消费情感 consumption experience experiential consumption consumption mood
  • 相关文献

参考文献18

  • 1崔国华.2003.体验营销概念及其策略研究[D].武汉大学硕士学位论文:53-59.
  • 2郭红丽.顾客体验管理的概念、实施框架与策略[J].工业工程与管理,2006,11(3):119-123. 被引量:14
  • 3MOWEN J C,MINOR M S.2003.消费者行为学[M].符国群译.北京:清华大学出版社.
  • 4特里·A ·布里顿,黛安娜·拉萨利.2003.体验--从平凡到卓越的产品策略[M].王成等译.北京:中信出版社:176.
  • 5王竹.体验营销的整合营销模型[J].福建行政学院福建经济管理干部学院学报,2002(4):54-57. 被引量:19
  • 6张红明.消费体验的五维系统分类及应用[J].企业活力,2005(8):18-19. 被引量:12
  • 7ANTHINODORS C,RONALD H.2002.Theory building for experiential consumption:the use of the phenomenological tradition to analyze international tourism[C].American Marketing Association,Conference Proceeding,13:319.
  • 8ARNOULD E J.2002.Understanding consumer culture:contributions of practicing anthropologists[J].Advances in Consumer Research,29:361-362.
  • 9CSIKSZENTMIHALYI.1997.Finding Flow[M].New York:Perseus Book.
  • 10FIRAT A F,DHOLAKIA N.1998.Consuming people:from political economy to theaters of consumption[M].London:Sage:542.

二级参考文献13

  • 1Pine Ⅱ B J,Gilmore J H.The Experience Economy:Work is Theatre & Every Business a Stage[M].Harvard Business School Press,1999.
  • 2Pine II B J,Gilmore J H.Welcome to the Experience Economy[J].Harvard Business Review,1998,7-8:97-105.
  • 3Schmitt B H.Customer Experience Management:A revolutionary approach to connecting with your customers[M].Hoboken,New Jersey:John Wiley & Sons,Inc.,2003.
  • 4Toffler A.Future shock[M].New York:Bantam Books,1970.
  • 5Schmitt B H.Experiential Marketing:How to Get Customers to SENSE,FEEL,THINK,ACT,RELATE to Your Company and Brands[M].New York:Simon & Schuster Inc.,1999.
  • 6Smith S,Wheeler J.Managing the customer experience:turning customers into advocates[M].London:Financial Times Prentice Hall,2002.
  • 7Pullman M E,Gross M A.Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors[J].Decision Sciences,2004,35(3):551-578.
  • 8Bearden W O,Malhotra M K,Usctegui K H.Customer contact and the evaluation of service experiences:Propositions and implications for the design of services[J].Psychology & Marketing,1998,15(8):793-809.
  • 9Prahalad C K,Ramaswamy V.Co-creation experiences:The next practice in value creation[J].Journal of Interactive Marketing,2004,18(3):5-14.
  • 10Prahalad C K,Ramaswamy V.The New Frontier of Experience Innovation[J].MIT Sloan Management Review,Summer,2003:12-18.

共引文献43

同被引文献143

引证文献25

二级引证文献55

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部