摘要
在分析患者对医院服务的主要需求以及患者的情绪反应和相应的心理需求特点基础上,分析了我国目前在对患者的尊重和关注、医患沟通、人性化细节设计和就医流程等方面存在不足;并由此提出应在了解患者的心理反应特点基础上,建立医务人员的同情心和同理心,增加医患沟通技巧培训,消除医患交往阻抗;优化服务就医流程,优化服务环境。
Based on the demand analysis of hospital service, emotional reaction and mental demand character analysis of patients, some limitations in patients respect and solicitude, communication between doctors and patients, humanized design and the diagnosis and treatment process were uncovered. On the basis of understanding the patients＇ mental reaction, the doctors＇ sympathy be established, the communication skills between doctors and patients be trained, the barriers between doctors and patients be eliminated, the diagnosis and treatment process be optimized and the environment be improved.
出处
《中国医院》
2006年第5期56-57,共2页
Chinese Hospitals
关键词
人文服务
心理需求
患者沟通
culture service, mental demand, communication between doctors and patients
