摘要
图书馆建立全面质量管理体系,管理者的作用和实施质量管理的关键所在是应当遵循以读者为中心原则,建立文件化的质量体系,实施规范化管理,对图书馆服务环节的全过程进行监控。
The TQC system of a library should establish the principle that centers on readers and do well the concrete work of TQC. Managers' function and operation is the key of TQC.
