摘要
目的探讨构建基于智能化无偿献血服务模式的实际意义及对血站管理效率、服务质量的影响。方法选取2025年1—6月肇庆市中心血站采供血业务科室的64名工作人员作为研究对象,2025年1—3月实施传统常规血站无偿献血管理服务模式作为对照组,2025年4—6月实施基于智能化无偿献血服务模式作为观察组。对比两组操作规范得分、差错事件发生情况、管理满意度及职业倦怠感。结果观察组工作人员操作规范各维度评分及总分均高于对照组,差异均有统计学意义(P均<0.05)。观察组期间工作人员对血站管理满意度均高于对照组,差异均有统计学意义(P均<0.05)。观察组差错事件发生率低于对照组,差异有统计学意义(P<0.05)。观察组期间工作人员个人成就感为(43.79±1.12)分、去人格化为(9.02±1.25)分、情绪耗竭为(10.05±0.78)分,均优于对照组的(42.06±1.05)分、(10.73±1.16)分和(11.58±1.06)分,差异均有统计学意义(t=8.992,8.023,9.240;P均<0.05)。结论建设基于智能化无偿献血服务模式有助于提升血站工作人员工作效率与服务质量,优化血站工作流程,降低差错事件发生率,有助于科学地分配血站工作资源,对保障血液质量和安全具有积极意义。
Objective To explore the practical significance of constructing an intelligent free blood donation service model and its impact on the management efficiency and service quality of blood stations.Methods A total of sixtyfour staff members from the Blood Collection and Supply Department of Zhaoqing Central Blood Station from January to June 2025 were selected as the research objects.The traditional voluntary blood donation management service mode of the conventional blood station was implemented from January to March 2025 as the control group,and the intelligent free blood donation service model was implemented from April to June 2025 as the observation group.The scores of operation norms,occurrence of error events,management satisfaction and job burnout were compared between the two groups.Results The scores of each dimension and total score of operation specification in the observation group were higher than those in the control group,and the differences were statistically significant(all P<0.05).During the observation period,the staff's satisfaction with blood station management in the observation group was higher than that in the control group,and the differences were statistically significant(all P<0.05).The incidence of error events in the observation group was lower than that in the control group,the difference was statistically significant(P<0.05).During the observation group,the personal accomplishment of the staff was 43.79±1.12,the depersonalization was 9.02±1.25,and the emotional exhaustion was 10.05±0.78,which were better than those of the control group 42.06±1.05,10.73±1.16 and 11.58±1.06,the differences were statistically significant(t=8.992,8.023,9.240;all P<0.05).Conclusion The construction of intelligent free blood donation service model is helpful to improve the work efficiency and service quality of blood station staff,optimize the work flow of blood station,reduce the incidence of error events,help to scientifically allocate the work resources of blood station,and has positive significance for ensuring blood quality and safety.
作者
林绮敏
黄小毅
黄钜明
杜明仪
LIN Qimin;HUANG Xiaoyi;HUANG Juming;DU Mingyi(Office,Zhaoqing Central Blood Station,Zhaoqing 526020,Guangdong,China;Department of Blood Supply,Zhaoqing Central Blood Station,Zhaoqing 526020,Guangdong,China)
出处
《中国卫生产业》
2025年第23期171-174,共4页
China Health Industry
关键词
智能化管理
无偿献血服务模式
血站管理
服务质量
采供血安全
Intelligent management
Free blood donation service model
Blood station management
Service quality
Blood collection and supply safety
