摘要
研究基于扩展的技术接受模型3(Technology Acceptance Model 3,TAM3),探讨了在河北省智慧城市发展背景下,人工智能(Artificial Intelligence,AI)服务特征对居民持续使用意愿的影响机制。实证结果表明,系统质量显著提升了感知易用性,而服务质量、社会压力和主观规范对感知有用性具有积极影响,进而推动了持续使用意愿。此外,感知拟人性有效缓解了感知风险对易用性的负面影响。研究证实了技术接受模型在智慧城市情境中的适用性,并提出应优化AI系统性能,强化社会规范引导,融入以人为本的交互设计,以减少用户顾虑,提升居民持续使用AI服务的意愿。未来研究应拓展至不同的文化背景和技术成熟度水平,以进一步完善智慧城市用户行为的理论框架。
Based on the extended technology acceptance model 3(TAM3),the study explores the impact mechanism of artificial intelligence(AI)service characteristics on residents’willingness to continue using in the context of smart city development in Hebei Province.The empirical results indicate that system quality significantly improves perceived ease of use,while service quality,social pressure,and subjective norms have a positive impact on perceived usefulness,thereby promoting sustained use intention.In addition,perceived anthropomorphism effectively alleviates the negative impact of perceived risk on usability.The study confirms the applicability of the technology acceptance model in the context of smart cities and proposes optimizing AI system performance,strengthening social norms guidance,and integrating human centered interaction design to reduce user concerns and enhance residents’willingness to continue using AI services.Future research should be expanded to different cultural backgrounds and technological maturity levels to further improve the theoretical framework of smart city user behavior.
作者
王琳娜
郭清禾
王羽菲
WANG Linna;GUO Qinghe;WANG Yufei(Langfang Normal University,Langfang Hebei 065000,China)
出处
《信息与电脑》
2025年第18期41-43,共3页
Information & Computer
基金
2024年度河北省社会科学发展研究课题“河北省智慧城市建设中AI服务特性对居民持续使用意图的影响研究”(项目编号:202403112)。
关键词
智慧城市
AI服务
持续使用意图
技术接受模型3
smart cities
AI services
intention for continuous use
technology acceptance model 3
