摘要
为了减少快递员因工作倦怠心理引发的不安全行为,有效避免安全事故,基于刺激-机体-反应(SOR)理论框架,采用混合研究方法探讨快递员不安全行为的影响因素及管理对策。首先,整合实地访谈与问卷调查数据,从人、机、环、管四维因素出发,分析工作倦怠与安全态度对快递员不安全行为的作用路径;其次,构建包含人、机、环、管四维因素、工作倦怠、安全态度及不安全行为的概念模型;最后,运用Smart PLS 4.0软件验证结构方程模型,并根据分析结果对国家、快递企业和快递员提出相应的管理提升策略。结果表明:工作倦怠与安全态度对快递员不安全行为存在显著正向影响;其中,人、机、环、管四维度因素通过工作倦怠的中介作用间接影响不安全行为,机、环、管三维度因素通过安全态度的中介作用间接影响不安全行为(p<0.05)。
In order to reduce couriers'unsafe behaviors caused by job burnout and effectively avoid safety accidents,this study aimed to explore the influencing factors and management countermeasures of couriers'unsafe behaviors based on the Stimulus-Organism-Response(SOR)theoretical framework,employing mixed research methods.Firstly,it integrated data from on-site interviews and questionnaires,and analyzed the action paths of work burnout and safety attitude on couriers'unsafe behaviors from the four-dimensional factors of man,machine,environment,and management.Secondly,it constructed a conceptual model that includes the four-dimensional factors(man,machine,environment,and management),work burnout,safety attitude,and unsafe behaviors.Finally,it used Smart PLS 4.0 software to verify the structural equation model and put forward corresponding management improvement strategies for the state,express enterprises,and couriers based on the analysis results.The results show that work burnout and safety attitude have a significant positive impact on couriers'unsafe behaviors.Among them,the four-dimensional factors of man,machine,environment,and management indirectly affect unsafe behaviors through the mediating role of work burnout;the three-dimensional factors of machine,environment,and management indirectly affect unsafe behaviors through the mediating role of safety attitude(p<0.05).
作者
田方圆
陈祖杰
李红霞
TIAN Fangyuan;CHEN Zujie;LI Hongxia(School of Management,Xi'an University of Science and Technology,Xi'an Shaanxi 710054,China;Key Laboratory of Human Factors in Emergency Safety,Xi'an Shaanxi 710054,China;Research Center for Energy Economics and Management,Xi'an University of Science and Technology,Xi'an Shaanxi 710054,China)
出处
《中国安全科学学报》
北大核心
2025年第9期87-95,共9页
China Safety Science Journal
基金
教育部人文社会科学青年基金资助(23XJC630011)
陕西省自然科学基础研究计划项目(2024JC-YBQN-0499)
陕西省教育厅科学研究计划项目(23JK0551)
西安科技大学哲社繁荣计划项目(2024SY07)。
