摘要
针对传统住院过程中患者就医效率低下、满意度不足、信息系统数据孤岛等问题,以“患者体验驱动、技术深度赋能”为核心理念,整合医院核心业务系统,融合人工智能、VR、AR等新一代信息技术,通过业务整合、流程重构与场景创新,打造一体化信息中台,实现患者住院期间全覆盖的智慧服务应用。住院智慧服务一体化平台将院前、院中、院后的核心功能模块进行统一整合,在移动端为患者提供从入院到康复的全生命周期数字化服务。平台实施后平均每名患者入院办理时间缩短30 min,住院患者满意度提升20%,投诉率下降70%,电子发票使用率达100%,年节约纸张1000余万张。
Addressing issues such as low patient efficiency,insufficient satisfaction,and data silos in information systems during traditional hospitalization processes,with the core concept of"patient experience driven,technology deeply empowered",the hospital integrates its core business system,integrates new generation information technologies such as Artificial Intelligence,VR/AR,etc.,and creates an integrated information platform through business integration,process reconstruction,and scene innovation to achieve full coverage of intelligent service applications for patients during hospitalization.The platform integrates the core functional modules of pre-hospital,in-hospital,and post hospital,providing patients with a full chain digital service from admission to rehabilitation on mobile devices.After the implementation of the platform,the average hospitalization processing time for each patient has been shortened by 30 minutes,the satisfaction rate of hospitalized patients has increased by 20%,the complaint rate has decreased by 70%,the utilization rate of electronic invoices has reached 100%,and more than 10 million sheets of paper have been saved annually.
作者
曹磊
唐韬
叶海涛
汤涛
CAO Lei;TANG Tao;YE Haitao;TANG Tao(Information Department of The First Affiliated Hospital of Nanchang University,Nanchang 330006,Jiangxi province,China)
出处
《中国数字医学》
2025年第9期24-30,共7页
China Digital Medicine
关键词
智慧医疗
住院服务
一体化平台
全流程
人工智能
Smart healthcare
Inpatient services
Integrated platform
The entire process
Artificial Intelligence
