摘要
电费管理作为电力企业经营管理中的核心环节,对企业的运营效率、客户满意度及可持续发展能力具有直接影响。基于此,提出以下管理措施:通过数据集成与分析提高管理效率,减少人为操作带来的错误与成本浪费;优化精细化客户服务流程,针对不同客户群体的需求提供差异化服务,提高客户满意度;加强管理成本的控制,同时确保服务质量,寻求平衡点,避免因成本压缩影响服务质量。通过这些措施,电力企业不仅能够提高运营效率,还能在激烈的市场竞争中实现可持续发展,进一步提升企业形象与社会责任感。
Electricity fee management,as a core link in the operation and management of power enterprises,has a direct impact on the operational efficiency,customer satisfaction,and sustainable development capability of the enterprise.Based on this,the following management measures are proposed:improving management efficiency through data integration and analysis,reducing errors and cost waste caused by human operations;optimize and refine customer service processes,provide differentiated services tailored to the needs of different customer groups,and improve customer satisfaction;by strengthening the control of management costs while ensuring service quality,seeking a balance point,and avoiding the impact of cost compression on service quality.Through these measures,power companies can not only improve operational efficiency,but also achieve sustainable development in fierce market competition,further enhancing their corporate image and sense of social responsibility.
作者
王佳音
万子祥
钟佳妤
WANG Jiayin;WAN Zixiang;ZHONG Jiayu(State Grid Xiangtan Power Supply Company,Xiangtan 411100,China)
出处
《电工技术》
2025年第S1期442-444,共3页
Electric Engineering
关键词
优质服务
电费
精益管理
high-quality service
electricity fees
lean management
