摘要
数字化公共服务是当前我国基本公共服务供给的重要模式。数字化公共服务在重塑服务模式、延伸优质医疗教育资源等方面为农村残疾人带来了重要发展机遇。然而,农村残疾人因环境限制与身体功能受限的影响,在获取与利用数字化服务过程中普遍面临结构性障碍。本文基于对珠三角地区农村的问卷调查和半结构化访谈,从服务数量、服务质量、服务时效及服务效益四个维度深入剖析农村残疾人数字化公共服务可及性不足的现实图景。研究发现,弥合农村残疾人数字鸿沟的根本出路,在于从当前的技术驱动赋能模式,转向以“共同设计”为核心的参与式治理模式。据此,本文提出一个以“共同设计”为核心的基于“制度—组织—要素”的多层级协同治理模型,旨在为政策制定者与实践者提供一条从理念到行动的清晰路径。
Digital public services have become a key model for delivering basic public services in China.By reshaping service delivery models and extending access to high-quality healthcare and educational resources,digital public services present significant development opportunities for rural disabled people.However,due to environmental constraints and bodily functional limitations,rural disabled people face structural obstacles in accessing and utilizing digital services.Based on questionnaire surveys and semi-structured interviews in rural areas of the Pearl River Delta,this study analyzes the inadequacies of digital service accessibility for this group from four dimensions:service quantity,service quality,service timeliness,and service effectiveness.This study finds that the fundamental solution to bridging the digital divide for rural disabled people lies in shifting from the current technology-driven empowerment model to a participatory governance model centered on co-design.Accordingly,this paper proposes a multi-level collaborative governance model based on the“institution-organization-element”framework,with co-design at its core,aiming to provide policymakers and practitioners with a clear pathway from concept to implementation.
作者
涂斌
李桂珍
Tu Bin;Li Guizhen
出处
《城市观察》
2025年第4期132-145,163,共15页
Urban Insight
关键词
数字鸿沟
农村残疾人
数字化公共服务
共同设计
数字包容
digital divide
rural disabled people
digital public services
co-design
digital inclusion
