摘要
为提升智能记账机器人产品的用户体验和满意度。通过问卷调研和深入访谈获得用户需求的原始描述,提炼智能记账机器人产品的功能需求点;编制并收集Kano问卷,分析各项功能需求属性;计算better-worse系数,明确智能记账机器人产品的用户需求优先级。根据Kano模型分析结果指导产品设计的开展,明确智能记账机器人产品设计要素。得出智能记账机器人产品功能需求设计的重点,为类似产品的用户需求研究提供参考。
To improve the user experience and satisfaction of smart bookkeeping robot products.Firstly,obtain the original description of user needs through questionnaire surveys and in-depth interviews,and refine the functional requirements of intelligent accounting robot products;secondly,compile and collect Kano questionnaires,and analyze the questionnaire data;finally,calculate the better-worse coefficient to clarify the smart record the priority of user needs of the account robot product.According to the analysis results of the Kano model,the product design was guided,and the design elements of the smart bookkeeping robot were clarified.Conclusion,draw the key points of the functional requirements design of intelligent accounting robot products,and provide reference for the user research of the same type products.
出处
《设计》
2022年第1期113-115,共3页
Design
