摘要
公众需求表达机制解释了需求信息如何从需求方进入供给方进而对公共服务供给产生影响,是实现公众需求充分表达的重要保障机制。从参与政府向社会组织购买公共服务的“三方主体”入手,发现在当前三方主体未能形成良性互动的情况下,政府向社会组织购买公共服务中的公众需求表达渠道不畅通且话语影响力弱,公众需求难以进入政府决策议程;购买服务过程中需求信息难以“上下贯通”,公众需求存在被政府和社会组织偏好替代的可能;服务提供和完成后,缺少公众和社会组织参与的反馈机制。为此,有必要建立一个以正确定位“三方主体”为基础、以充分表达需求信息为核心、以随时进入与退出的反馈机制为保障的公众需求表达机制,确保公众需求得到充分表达,从而提升政府决策的有效性和公共服务供给效率。
The public demand expression mechanism explains how demand information enters the supply side from the demand side and then affects the supply of public services.It is an important mechanism to achieve and guarantee the full expression of public demands.This paper analyzes the current situation of the public demand expression mechanism from the perspective of the participants involved in government purchases of public services form social organizations.Three main challenges in the current public demand expression mechanism have been found on account of a non-benign interaction between the participants.When the public expresses their service needs,due to the weakness of discourse influenceand demand expression channels,it is difficult for them to make their demands information successfully enter into the process of government decision-making.And public demands may be replaced by the preference of the government and social organizations.Besides,after service provision and completion,there is a lack of a complete mechanism for public and social organizations to feedback and supervise the effects of government purchase public service.We should establish an innovative public demand expression mechanism based on the correct positioning of the participants,including a mode of the full demand expression methods and the feedback mechanism of entry or exit at any time to ensure the expression of public demands,which can guarantee the effectiveness of government decision-making and improve the efficiency of public service supply.
作者
张邦辉
李丹姣
蒋杰
ZHANG Bang-hui;LI Dan-jiao;JIANG Jie
出处
《改革》
CSSCI
北大核心
2020年第5期139-149,共11页
Reform
关键词
公众需求表达机制
政府购买服务
社会组织
公共服务
public demand expression mechanism
government purchase services
social organization
public service
