摘要
“无效、模糊、粗放”是社区公共服务亟需克服的“供给短板”。精准化供给嵌入社区公共服务治理转型发展,是有效疏解社区公共服务供给效果欠佳、供给质量低下、供给管理粗放的重要方向和推动社会治理重心向基层下移的重要手段。在建构“逻辑关联——精准管理——服务优化”的微观逻辑框架基础上,以精准供给需求目标为导向,对供给服务分类的标准、层次、内容进行明确界定,通过多层面的精准供给措施为多元、动态、分类考核提供全面的信息数据支持,评价精准供给的目标合理性、技术适用性、人员专业性和措施有效性,并提出服务满意化、反馈渠道多样化、专业队伍持续化和供给模式动态化等精准服务优化策略的精细之道。
“Being invalid,vague,and extensive”is a“supply short-board”that community public services need to overcome.The integration of precision supply into the transformation and development of community public service governance is an important means to effectively resolve the poor and low supply quality,and the extensive supply management of public services in the community,and the downward shift of the focus of social governance to the grassroots.Based upon the micro-logical framework of“logical association,accurate management,and service optimization”,we will clearly define the standards,levels and contents of supply service classification based on the precise supply demand target,and adopt multi-dimensional precision supply measures.We should provide comprehensive information and data support for multiple,dynamic and classified assessments,evaluate the rationality of the precision supply,technical applicability,personnel professionalism and effectiveness of measures,and propose precision service optimization strategies such as satisfied service,diversified feedback channels,and continuously professionalized team and dynamic supply modes.
作者
王凯
孙森浩
徐瑞良
WANG Kai;SUN Sen-hao;XU Rui-liang(College of Economics and Management,Tianjin Chengjian University,Tianjin 300384)
出处
《阜阳师范学院学报（社会科学版）》
2020年第1期109-117,共9页
Journal of Fuyang Normal University：Social Science Edition
基金
2016年度天津市哲学社会科学研究规划项目“天津市‘村改居’转型社区公共服务供需失配与精准供给策略研究”(TJGL16-013)。
关键词
社区公共服务
精细化管理
精准供给
community public service
refined management
precision supply
