摘要
"互联网+护理服务"作为新型医疗服务措施,各地正在积极探索。作者介绍了宁波"互联网+护理服务"2015年以来运行4年中的创新创优做法,包括运行平台统一节约资源、市场定价兼顾三方利益、护士资质准入保证服务质量、实体医院签约明确责权利、政府主导确立考核目标、学会指导确保服务同质化。实行上述系列措施,共服务3088人次,未发生医疗纠纷和医疗投诉发生。宁波先行经验可作为我国"互联网+护理服务"的参考依据,助力该项工作平稳有序推进。
The"Internet+Nursing Service"has been explored in localities as a new type of medical service.The paper introduced the innovation and excellence in the operation of Ningbo in the past four years,namely a unified operation platform to save resources,marked-based pricing to care for interests of three parties,nursing qualifications to safeguard quality of service,contracting with hospital entities to clarify responsibilities and rights,government leadership to determine assessment goals,and Ningbo Nursing Association in guidance to ensure homogeneous service.Thanks to the above measures,no disputes and complaints were recorded among 3088 person-times ever since.Experiences in Ningbo may serve as a reference for such model to be implemented smoothly and orderly in other places.
作者
胡建利
盛芝仁
张涛
徐倩
郑森国
杜丽君
Hu Jianli;Sheng Zhiren;Zhang Tao;Xu Qian;Zheng Senguo;Du Lijun(Nursing Department,Affiliated Hospital of Medical School of Ningbo University,Ningbo 315020,China;Senior Care and Nursing Department Neusoft Xikang Healthcare Technology Co.,Shanghai 201203,China;Deanery,Cloud Hospital of Ningbo,Ningbo 315020,China)
出处
《中华医院管理杂志》
CSCD
北大核心
2019年第12期1023-1026,共4页
Chinese Journal of Hospital Administration
基金
浙江省医药卫生学科平台项目(2018ZD011)。
关键词
护理
互联网+
居家服务
实践
宁波
Nursing care
Internet+
Home care
Practice
Ningbo
