摘要
目的分析妇幼保健机构服务对象"互联网+妇幼健康"服务利用状况,为妇幼保健机构开展"互联网+妇幼健康"服务提供参考。方法采用方便抽样方法,选取12所妇幼保健机构的服务对象进行问卷调查,调查其对"互联网+妇幼健康"服务应用的现状、就医体验的改善及对"互联网+妇幼健康"服务的需求和评价。结果服务对象"互联网+妇幼健康"技术利用最多的APP占48.1%,享受到的服务利用最高的前三项依次为预约挂号、缴费和查询检查结果分别占85.3%、47.7%和44.0%;95.9%调查对象认为"互联网+妇幼健康"改善了其就医体验,是否使用过预约挂号、缴费、查询检查结果其就医体验的差异有统计学意义(P<0.05)。服务对象对"互联网+妇幼健康"技术形式需求最大的是远程医疗技术占37.2%,需求最大的服务内容前三项是远程医疗服务、查询检查结果和免费Wi Fi上网,分别占26.0%、17.8%和16.0%。有25.7%调查对象认为"互联网+妇幼健康"给其带来不便,不便主要表现为存在安全顾虑,69.3%调查对象关心隐私泄露问题,94.5%调查对象认为应该推广"互联网+妇幼健康"。结论妇幼保健机构服务对象对"互联网+妇幼健康"利用率高、需求大、接受程度高,"互联网+妇幼健康"有利于改善服务对象就医体验,因此妇幼保健机构开展"互联网+妇幼健康"具有很好的发展前景。
Objective To analyze internet ＋ maternal and child health service utilization among service targets of maternal and child health care institutions,provide reference for maternal and child health care institutions to develop internet＋maternal and child health service. Methods A convenient sampling method was used to select service targets of 12 maternal and child health care institutions,then a questionnaire survey was performed to investigate the current situation of internet＋maternal and child health service utilization,improvement of medical experience,demands and evaluation of internet＋maternal and child health service. Results APP was the most common internet＋maternal and child health technology,accounting for 48. 1%. The top three items of internet ＋ maternal and child health service utilization were appointment registration,payment,and checking examination results,accounting for 85. 3%,47. 7%,and 44. 0%,respectively. Among the service targets,95. 9% of them considered that internet＋maternal and child health service improved medical experience,there were statistically significant differences in medical experience between the service targets using appointment registration,payment,checking examination results and the service targets not using the above-mentioned service（ P〈0. 05）. Among the forms of technology of internet＋maternal and child health service,the demand for tele medicine was the highest,accounting for 37. 2%,the top three service contents were tele medicine,checking examination results,and free Wi Fi,accounting for 26. 0%,17. 8%,and 16. 0%,respectively. Among the service targets,25. 7% of them considered that internet＋maternal and child health service was inconvenient,the main menifestation was security concern,69. 3% of them concerned about the disclosure of privacy issues,94. 5% of them considered that internet＋maternal and child health service should be promoted. Conclusion The utilization rate of internet＋maternal and child health service is high,the demand and acceptance degree are high,internet＋maternal and child health service can improve medical experience,so the development prospect is good in maternal and child health care institutions.
作者
钟小燕
白晶
罗荣
ZHONG Xiao-Yan;BAI Jing;LUO Rong(Policy Research Center,National Center for Women and Children＇s Health,China CDC,Beijing,100081,China)
出处
《中国妇幼保健》
CAS
2018年第16期3605-3608,共4页
Maternal and Child Health Care of China
关键词
妇幼保健机构
互联网+
妇幼健康
服务利用
Maternal and child health care institution
Internet
Maternal and child health care
Service utilization
