摘要
目的探讨心理咨询技能在护患沟通中的应用效果。方法选择本院妇科住院治疗的120例出院患者为研究对象,对照组为2015年12月出院的患者,干预组为2016年1月出院的患者,每组各60例。其中干预组住院期间由专业心理咨询师对科室全体在岗护理人员培训后在运用进行心理咨询技能沟通,对照组采用常规护患沟通方式,出院时采用患者就医体验量表/就医满意度问卷对两组患者进行调査。结果干预组患者的就医体验/就医满意度均高于观察组,两组比较,差异有统计学意义(均P<0.01)。结论心理咨询技能应用于护患沟通,可提高患者的就医体验及就医满意度。
Objective To explore the effect of psychological counseling skills on medical treatment and satisfaction degree of patients in hospital. Methods Toally 60 discharged patients during December 2015 were assigned as the control group and another discharged one during January 2016 as the intervention group. Training on psychological counseling skills was done for the nurses by the psychological counselor in the intervention group while the control group was not. The two groups were compared on the basis of investigation with the patient^s consultation experience scale as well as the medical satisfaction questionnaire. Result The satisfaction levels of consultation experience and medical consultation satisfaction in the intervention group were both higher than those of the control group （all P〈0.01）. Conclusion Psychological counseling skills used in the nurse patient communication can enhance the patient^s medical experience and their satisfaction with medical treatment.
出处
《现代临床护理》
2016年第12期29-32,共4页
Modern Clinical Nursing
关键词
心理咨询
护患沟通
就医体验
psychological counseling
nurse-patient communication
medical experience
