摘要
目的建立与应用住院患者满意度统计信息系统，改进患者满意度统计工作的实践。方法通过住院患者对护理工作满意度问卷内容与数据需求，研发出由权限、安全设置、住院患者满意度问卷的录入修改、多维度统计、数据备份统计报表导出及统计图表生成模块组成住院患者满意度统计信息系统。系统根据数据自动统计全院及各科室总体满意度、各维度满意度、各条目满意度及不满意项目，自动生成对比分析图。结果通过6个月的正式运行，住院患者满意度统计信息系统使用前后数据录入时间由使用前2.0 d缩短到使用后0.5 d，统计时间由2.0 d节省至0.5 d，减少了6名统计人员及3台电脑。结论住院患者满意度统计信息系统很大程度地提高了数据统计工作的效率与准确性，避免了人力、物力资源的浪费，实现了数据自动生成图表的功能与多维度查询统计，为护理管理工作提供了数据支持。
ObjectiveTo establish and apply the statistical information system of patient satisfaction, improve statistical work practice of patient satisfaction.MethodsDeveloped the patient satisfaction research statistic information system which was generated by authority, security settings, the correction and collection of the patient questionnaire, multi-dimension statistics and a copy of data and statistics form through the content and data demand of nursing job satisfaction questionnaire. The system would count up the satisfaction from the whole hospital, every department, every dimension and every item as well as the unsatisfaction item and developed the statistic comparison chart automatically.ResultsAfter the formal operation for 6 months, the input time data of patient satisfaction statistic information system decreased from 2.0 days to 0.5 days, the statistic time decreased from 2.0 days to 0.5 days, which saved 6 statistic workers and 3 computers.
ConclusionsThe patient satisfaction statistic information system improves the efficiency and accuracy of data collection dramatically, avoid the waste of human and material resources, achieve the function that data can develop the charts automatically and multi-dimension statistic, which provide the data support for the nursery management work.
作者
张曦
曹磊
朱苗
马嫒嫒
马利亚
Zhang Xi Cao Lei Zhu Miao Ma Aiai Ma Liya(Information Center, Tumor Hospital of General Hospital of Ningxia Medical University, Yinchuan 750004, Chin)
出处
《中国实用护理杂志》
2017年第1期58-62,共5页
Chinese Journal of Practical Nursing
基金
宁夏医科大学校级科研面上项目（XM201323）
关键词
护理信息系统
满意度
Nursing information system
Satisfaction
