摘要
近年来,各医疗机构接到的患者投诉逐年增长,处理医疗投诉已成为每个医院医务部门的日常主要工作。复旦大学附属华山医院结合实际工作体会,分析了防范和处理医疗纠纷的关键点,介绍了医院改进医疗纠纷处理实践的举措。
In current years, multiple patient disputes and medical complaints are increasing. Accreditation standards of tertiary hospitals gave specific requirements to deal with patient disputes and medical complaints in 2013. We have concluded the accreditation work experience on how to improve the handling of medical complaints, trying to improve the efficiency of handling medical complaints.
出处
《中国医院》
2015年第6期51-52,共2页
Chinese Hospitals
关键词
医疗投诉
医疗纠纷
首诉负责制
medical complaints
medical dispute
the first complaint responsibility
