摘要
以杭州图书馆的绩效评估为例,建立了基于平衡计分卡的公共图书馆服务绩效评价新模型,设计了包含财务、顾客、内部流程、学习发展四个维度的公共图书馆绩效评估体系,提高公共图书馆服务的工作效率。
Taking the performance evaluation of Hangzhou Library as an example, this paper builds the new model of performance evaluation of public library service based on the balanced scorecard, designs the performance evaluation index system includes four dimensions of financial, customer, internal process and learning to develop, in order to improve the efficiency of public library services.
出处
《图书馆研究》
2014年第6期32-35,共4页
Library Research
基金
浙江省哲学社会科学规划立项课题"公共图书馆服务绩效评估与提升策略研究"成果之一
项目编号:13NDJC03YBM
关键词
平衡记分卡
公共图书馆
绩效
评估
balanced scorecard
public library
performance
assessment
