摘要
门诊是医院的重要组成部分,是面向社会的窗口。门诊检验科人流量大,医务人员工作繁忙。更好地为门诊患者服务是一个值得关注的问题。本文通过对硬件、人员及与患者的沟通等因素进行分析,探讨影响门诊检验科服务质量的原因,就门诊工作流程的改进谈体会。
Outpatient service,as an important role in hospital function,provides a window for the public.The service of outpatient laboratory is characterized with large flow of patients and heavy workload. How to serve for the outpatients better is a matter of concern. In this paper,hardware,personnel and communication with the patient and other factors were analyzed to find out the reasons affecting the quality of outpatient laboratory service.The practices were discussed in the improvement of the clinic workflow.
出处
《解放军医院管理杂志》
2014年第4期383-383,395,共2页
Hospital Administration Journal of Chinese People's Liberation Army
基金
第二军医大学教改基金资助项目(JYC2013023)
关键词
门诊检验科
医疗服务
质量管理
clinical laboratory for outpatients
medical service
quality control
