摘要
目的:探讨我院门诊中药药房处方差错的常见原因分析及控制措施。方法:对2011年1-12月门诊中药房调剂出错的处方进行回顾性分析,首先分析处方差错的原因,并针对各种因素采取相应的干预措施1年之后,再统计2012年1-12月门诊中药房调剂出错的处方及原因,对实施干预措施前后的中成药调剂差错、中草药调剂差错、患者满意度及患者的生存质量进行比较。结果:2011年度中成药调剂差错例数为32例,明显多于2012年度(10例)(P<0.01);2011年度中草药调剂差错例数为21例,明显多于2012年度(P<0.01);2011年度门诊患者对中药治疗满意度为74.0%,明显小于2012年度(96.0%)(P<0.05);根据生存质量评价标准,2011年度生存质量总得分为(102±5)分,明显小于2012年度(P<0.01)。结论:采取积极的、正确的中药房处方差错干预对策,能够明显改善医院门诊中药房的调剂质量、患者满意度及生存质量。
Objective： To investigate the hospital outpatient medicine pharmacy prescription errors common cause analysis and control measures. Methods： Outpatients prescription pharmacy dispensing errors were retrospectively analyzed from January to December in 2011. The reasons of prescription errors were analyzed firstly, and for a variety of factors to take appropriate intervention after 1 year, then count outpatient prescription pharmacy dispensing errors and reasons from January to December in 2012; The implementation of interventions before and after medicine dispensing errors, herbal spice errors, patient satisfac- tion and quality of life of patients were compared. Results： There were 32 cases of medicine dispensing errors in 2011 Annu- al, which was significantly more than that in 2012 （10 cases） （P〈0.01）; There were 21 cases of herbal dispensing errors in 2011 annual, which was significantly more than that in r 2012 （7 cases） （P〈0.01）; the outpatients right medicine treatment satisfaction was 74.0% in 2011 annual, which was significantly lower than that in 2012 （96.0%） （P〈0.05）; based on the qual- ity of life evaluation criteria, the life quality score was （102±5） in 2011 annual, which was significantly less than that in 2012 annual with （133±8） （P〈0.01）. Conclusion： A positive and correct errors in the pharmacy prescription intervention mea- sures can significantly improve the hospital outpatient pharmacy dispensing quality, patient satisfaction and quality of life.
出处
《中医药导报》
2014年第3期81-82,85,共3页
Guiding Journal of Traditional Chinese Medicine and Pharmacy
关键词
门诊中药房
处方差错
干预措施
生存质量
Outpatient pharmacy
Prescription errors
Interventions
Quality of life
