摘要
目的了解老年居民对社区卫生服务的满意程度及其影响因素。方法采用偶遇法,对广东省深圳市及中山市的330名60岁及以上的老年居民进行问卷调查,对影响老年居民社区卫生服务满意度的影响因素采用Logistic回归模型进行分析。结果调查对象对社区卫生服务总体满意程度为95.5%。其中,对服务态度和职业道德的满意度依次为97.9%及95.1%,对服务费用、服务环境和等候时间的满意程度最低,依次为76.0%、85.8%及86.4%。多因素Lo-gistic回归分析显示,职业道德和服务流程对总体满意度具有较大的影响,其OR值分别为25.104及19.668。结论提高医务人员的职业道德、简化服务流程、降低医疗费用,是提高老年居民对社区卫生服务满意程度的重要措施。
Objective To explore the satisfaction to community health service and its influencing factors among old-age population.Methods A cross-sectional study was carried out in Shenzhen city and Zhongshan city including 330 old-age population.Data were analyzed with Logistic regression model.Results A total of 315（95.5%） objects were satisfaction with the community health service,and the satisfaction to service attitude and professional ethics of the medical workers were 97.9% and 95.1%,respectively.There were low satisfaction to medical cost,medical environment and waiting time,which were 76.0%,85.8%,86.4%,respectively.The satisfaction was associated with professional ethics of the medical workers[odds ratio（OR）=25.104],and service procedure[odds ratio（OR）=19.668].Conclusion In order to improve the satisfaction to community health service among old-age population,it is important to improve the professional ethics of the medical workers,simplify the service procedure and reduce the medical cost.
出处
《中华全科医学》
2013年第4期591-592,共2页
Chinese Journal of General Practice
基金
广东省普通高校人文社会科学研究项目(10WYXM033)
广东省医学科研基金指令性课题(C2010022)
关键词
社区卫生服务
满意度
影响因素
老年居民
Community health service
Satisfaction
Influencing factor
Old-age population
