摘要
目的:对急诊手外伤患者的就诊流程进行再造,缩短就诊时间,提高患者满意度。方法:设计新就诊流程,并增加改进措施。结果:就诊过程中部分可控流程的平均耗时缩短,护患纠纷率降低,患者满意度提高。结论:再造后的就诊流程整合了医疗资源,减少了护患纠纷,提高了患者满意度。
Purpose： outpatient service process reengineering of emergency patient with hand trauma can shorten treatment time and improve patient＇s satisfaction. Methods： design new treatment processes and increase improvement. The result： it shortens the average time of some controlled treatment process, reduces nurse-patient disputes, and enhances patient＇s satisfaction. Conclusion： after reengineering, the medical service integrates the medical resources, reduces the nurse-patient disputes, and increase patient satisfaction.
出处
《价值工程》
2013年第9期294-295,共2页
Value Engineering
关键词
手损伤
急诊护理
流程再造
hand injuries
emergency nursing
process reengineering
