摘要
目的减少输液流程中不合理的环节,为患者提供高效、舒适、安全的输液服务。方法采用计算机网络技术,利用物流系统对门急诊输液流程进行了改造,主要措施:人性化的环境布局,输液信息网络化,取消患者取药的环节,建立配置中心,增加药师核对环节,制订应急预案。结果流程再造后,输液患者在就诊、缴费、取药、核对登记等输液关键环节的等待时间明显缩短,从而缩短了输液患者的全程输液等待时间,特别是站立等待时间(P<0.01)。相关人员对再造输液流程满意度达到98%。结论再造后的输液流程提高了护理质量,缩短了患者输液等待时间,保证了输液用药的安全。
Objective To reduce unreasonable links in the process of fluid infusion,and to provide the patients with an efficient,comfortable and reliable service process of fluid infusion.Methods A series of measures were performed to reform the processes of fluid infusion in the emergency department with the support of internet technique and logistics system,such as establishing humanistic surrounding,information network of infusion,abolishing patient fetching medicine,establishing drug distribution center,adding a pharmacist checking process and establishing emergency response plan.Results After process improvment,the patients＇ waiting time for medical consultation,paying fees,fetching medicine and checking informatiaon were significantly shortened,especiallly for the standing time（P0.01）.The degree of satisfaction in patients,doctors,nurses,and pharmacists reached 98 percent.Conclusion The reformed process of fluid infusion can improve the quality of nursing,shorten the patients＇ waiting time and ensure the safety of medication administration.
出处
《中华护理杂志》
CSCD
北大核心
2011年第7期672-674,共3页
Chinese Journal of Nursing
关键词
急诊室
医院
输注
静脉内
软件设计
Emergency Service
Hospital
Infusions
Intravenous
Software Design
