摘要
读者满意度调查是图书馆提高自身服务质量,促进自我发展的重要手段。以河北农业大学广大师生读者为对象,通过对开馆时间、可借阅图书数量、借阅效率等阅览服务方面以及图书馆馆藏资源进行调查,对调查结果加以分析,得出可信的结论,为该馆提升建设水平和服务质量提供有意义的参考依据。
It is an important means for Library to promote quality of service and self-development through the survey of Reader Satisfaction. The author makes an analysis survey on teachers and students of Agricultural University of Hebei at library in opening hours, the numbers of books to borrow, borrowing efficiency and library resources, trying to find the good countermeasures, which can improve the level of construction and the service quality of library from the collected opinion and suggestion.
基金
河北农业大学社会科学研究基金项目:"图书馆馆藏绩效分析及优化配置"(项目编号:SK20110802)
2012年度河北省社会科学发展研究基金项目:"新形势下传统媒体在‘三农’中的作用研究"(项目编号:201203186)
关键词
河北农业大学图书馆
读者满意度
调查问卷
Library of Agricultural University of Hebei
satisfaction of readers
questionnaire
