摘要
运用多维度多层次评价模型,以国内7个公共图书馆和11个高校图书馆用户的实证调研数据为基础,分别从维度和指标两个层面对比分析公共图书馆与高校图书馆在服务质量上的差距,探究产生差距的原因,提出缩小差距、提高公共图书馆服务质量的建议。
This article uses the multi-dimension and multi hierarchy evaluation model based on the data drawn from a survey in seven public libraries and eleven academic libraries of China, to do comparative analysis of the gaps of service quality between public libraries and academic libraries in indicators and dimensions, and then explores the reasons for these gaps. Several suggestions are made to improve the service quality of public libraries and to narrow the gaps between libraries of the two types.
出处
《图书馆论坛》
CSSCI
北大核心
2013年第1期12-16,共5页
Library Tribune
基金
教育部人文社会科学基金项目"公共图书馆服务质量评价模型及方法研究"(项目编号:11YJA870021)的阶段性研究成果之一
江苏大学人文社会科学研究项目配套基金资助
关键词
公共图书馆
高校图书馆
服务质量差距
实证研究
public library
academic library
service quality difference
empirical research
